about us
CONTACT CENTER
BACK OFFICE SUPPORT
LEGAL PROCESS
HELP DESK SERVICES
Our journey began with a simple observation:
Too many companies were getting it wrong. As co-founders, we had decades of experience managing and leading large teams and saw firsthand how crucial the right culture and environment are in running an effective Client Experience Center.
We knew there was a better way, a way that puts people first.
We’ve built Optimize CEC around this belief, and it’s what drives us every day.
Our Vision
To become the world’s most trusted AI-enabled, human-centered outsourcing partner, where people and technology work together to create extraordinary experiences.
We knew there was a better way, a way that puts people first.
We’ve built Optimize CEC around this belief, and it’s what drives us every day.
OUR CORE VALUES
People First
We believe extraordinary businesses are built by extraordinary people. We invest in our team, care for one another, and create an environment where everyone has the opportunity to thrive.
Learn and Grow
We embrace curiosity, innovation, and continuous improvement. Every challenge is an opportunity to learn, evolve, and become better than we were yesterday.
Real Connections
Relationships matter. We build trust through honesty, empathy, transparency, and meaningful partnerships with our clients, teammates, and the customers we serve.
Have Fun
Success should be rewarding. We celebrate wins, enjoy the journey, and foster a positive culture where people genuinely enjoy coming to work.
Matt Johnson
Over 20+ years experience leading different business industries and verticals. Consistently leads his teams to success.
Ravi Kartan
Experienced executive leader and propels his ventures into a successful future.
What Our Clients Say
Frequently Asked Questions
How quickly can you deploy a contact center team?
Deployment timelines depend on the complexity of the project, but most contact center programs can be launched within a few weeks. We work closely with your team to understand workflows, train agents, and ensure a seamless transition so your customers experience consistent, high quality service from day one.
What types of back office tasks can you support?
Our back office support teams handle a wide range of operational tasks including data entry, order processing, documentation management, reporting, and administrative workflows. By offloading these repetitive processes, your internal team can focus on strategic work that drives growth.
How secure and reliable is your legal process outsourcing service?
Security and confidentiality are central to our legal process services. Our teams follow strict data protection protocols, controlled access procedures, and structured quality assurance workflows to ensure that sensitive legal information is handled with the highest level of care. By combining trained specialists with secure operational processes, we provide reliable support that legal teams can trust for document review, research, and case preparation.
What types of technical issues can your help desk support resolve?
Our help desk teams provide multi channel technical support for common user issues such as software troubleshooting, system access, password resets, device setup, and application guidance. We focus on fast resolution and clear communication so your employees or customers can get back to work quickly.