Real people on every interaction, with AI behind them handling notes, quality checks and follow-up. We build and run it, so there is nothing for your team to set up, and it costs well under an in-house team.
Start small, on one piece of work, and judge us on the numbers.
After-hours calls, billing questions, help desk tickets, intake or a back office workflow. You choose where we start.
We recruit, train and manage the team, set up the AI behind them and work inside the tools you already use.
We agree on success measures up front and run alongside your team. If it does not beat what you have now, you walk away.
The work that keeps your team from the work only they can do.
Voice, email and chat support, overflow and after-hours coverage under your brand.
Data entry, billing support, order processing, records and documentation.
Around-the-clock tier 1 support for your employees or customers: access, passwords, software and device issues.
Intake, client communication and case support for law firms, handled by trained specialists.
People first, AI behind them, and a price that makes the decision easy.
Our model runs well below the cost of an in-house team, and the pilot itself is discounted.
AI handles the notes, quality checks and follow-up. Your customers always reach a trained person.
We design, staff and operate the program. There is no AI platform for you to buy or configure.
24/7 coverage, including nights, weekends and holidays, with security controls aligned to SOC 2.
Tell us what you would like off your team’s plate, or pick a time to talk it through.
We will follow up within one business day with how a pilot would work for your team.
Book 30 minutes with Matt Johnson, President of Optimize CEC.
The pilot is offered at a discounted rate. Pricing depends on the work, hours and volume, and we confirm it in writing before anything starts.
Once we agree on the process and the success measures, most pilots can begin within a few weeks.
No. We bring the tools and run them. Your team does not have to set up or manage anything.
Our agents work under your brand, follow your processes and are trained on your standards.
If the results meet the measures we agreed on, we talk about scaling up. If they do not, you walk away with no further obligation.
Pick the work, set the measures, and see the results for yourself.
Get the pilot details