OUR VISION
Our journey began with a simple observation:
too many companies were getting it wrong. As co-founders, we had decades of experience managing and leading large teams and saw firsthand how crucial the right culture and environment are in running an effective Client Experience Center.
We knew there was a better way—a way that puts people first. We’ve built Optimize CEC around this belief, and it’s what drives us every day.
OUR MISSION
We exist to create a workplace where our people thrive, so they can deliver extraordinary experiences to every customer we serve.
OUR VALUES
What Defines Us
We put people first.
Without our team, we have nothing. Our people are at the heart of everything we do, and we make sure they feel it every day. When our people thrive, so does our business.
We Learn and Grow.
We believe in staying curious and always learning. That means we measure our results, learn from them, and keep iterating until we get it right. It’s all about pushing ourselves to be the best we can be.
We Build Real Connections.
"Connection" isn't just a warm, fuzzy buzzword—it's the foundation of everything we do. We believe that building genuine relationships, both within our team and with our clients, is what drives real success.
We have fun doing it.
We take our work seriously—but not ourselves. We make sure every day comes with a healthy does of fun. Because if you’re not enjoying what you do, what’s the point? Plus, science says happy people do better work (and we like science).
If you're interested in exploring how we can work together, please reach out to us.